What to include
A good first message saves a round of questions. Please add:
- Your phone or computer model, and the browser you use (Chrome, Safari, Samsung Internet, Edge…).
- Whether you play in a browser tab or in the installed app.
- The mode you were playing and roughly what happened just before the problem.
- A screenshot, if the screen looked wrong.
Please do not send your player code unless we ask for it. It holds only a name and scores, but it is still yours.
Common problems we can answer at once
- No install option: open the page in the browser app itself, not inside a chat app. Details on the install guide.
- Scores gone: storage was cleared or a private tab was used. Restore a saved code on the profile page.
- Old version showing: close the app fully and reopen it online, as the update page describes.
What we cannot help with
We only run this site. We cannot look into accounts, balances or payments on any other app, including apps with a similar name, and we will never ask you for an OTP, a password or bank details by email. A message claiming to be from us that asks for any of those is not from us.
Replies
Every message is read by a person. Bug reports with steps to reproduce are fixed first, because they affect everyone. Meanwhile, the arcade is still running on the start page.
